Pesky verbs
Further to yesterday's thoughts on the descriptive noun (art v. science) this week I've been dealing with an even slipperier conundrum, the verb. To whit: -
What is an appropriate euphemism for 'selling'?
For some quite understandable reasons the client has decided that the guys on the road wot talk to doctors are hereon out to be referred to as 'health solutions managers'. Because nobody likes being 'sold to' right? But there sure as hell are plenty of health solutions out there that need managing: -
Beware of Greeks bearing gifts and solutions in search of problems.
I accept that in much of the world 'salesman' is a tainted word; derisively associated with sharp practices (double glazing in the UK, used cars elsewhere) but excising it from the corporate vocab leaves an glaring absence. Accountants account, researchers research and receptionists receive. Managers either run a team of people or have responsibility for a project or process or else they do... what?
We spent much of the week exploring what it might mean to manage a health solution when the behaviours we want to see exhibited in front of the customer looked consistently salesy.
If it walks like a duck and quacks like a duck then why are we struggling so hard to name the damn thing?
As I said, the client has understandable reasons for wanting this rebrand but as the behaviours (the verbs) aren't changing then was it any wonder that we spent the week wading through euphemisms?